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Information and Support Services Manager

Lisle Police Department


Contact Information


Lisle Police Department
5040 Lincoln Avenue
Lisle, IL 60532


  • 630-271-4146

Position Information

Application Deadline:

  • 07/03/20
  • (Candidates are encouraged to apply by July 3, 2020)


  • Hiring Range: $56,507 - $79,115 DOQ

    This is a full-time, forty-hour per week position with an excellent benefit package, including:

    • Health and life insurance
    • IMRF pension
    • Vacation time
    • Paid holidays
    • Sick days

Position Details

Community & Position Summary:

The Village of Lisle is seeking a qualified individual for the position of Information and Support Services Manager within the Police Department. This position will supervise 3 full time and 2 part time Police Records Clerks and report to the Deputy Chief of Administration. The Information and Support Services Manager will be responsible for leading innovative process enhancements and streamlining administrative functions while maintaining compliance with departmental, federal, state, and local requirements. A successful candidate will be able to communicate effectively externally and internally while maintaining the highest level of integrity. This candidate should possess a strong attention to detail to analyze data and provide solutions based on the gathered information.

Lisle is a vibrant and dynamic community located in Chicago's western suburbs with significant economic opportunity and a high quality of life. Called "The Arboretum Village," the community is situated along the prestigious I-88 Corporate Corridor just 26 miles west of Chicago's loop in DuPage County. The community has a major commercial corridor along Ogden Avenue with access to the north/south and east/west tollways just minutes away. The Village of Lisle has 86 full-time and 9 part-time employees. Village departments include the Village Manager's Office, Finance, Development Services, Public Works and Police. We encourage our staff to bring their whole selves to work while respecting the need for work-life balance. We proudly serve the community in upholding the organization's four core values of accountability, professionalism, commitment and responsiveness.

Key Competencies:

  • Ability to prepare various reports and analyses, prepare a variety of monthly and periodic statistical reports, provide feedback on, and evaluate the content of, police case reports.
  • Supports community policing efforts, researches new developments and technology advancements as an administrative team member to advance these efforts.
  • Contributes to sound departmental technological support; evaluates communication, filing, records retrieval, and other systems for potential enhancements to improve service delivery.
  • Serves as a custodian of Police Department records and data, performs associated duties including the development of related operational policies and procedures.
  • Maintains compliance with departmental, federal, state, and local requirements for types of records to be stored, the nature of the information within the records, record retention requirements, and any applicable protocol regarding use and dissemination of the records.
  • Collaborates with command staff in analyzing existing operations, researching alternative and innovative solutions, and implementing process efficiencies and modernization steps; provides input into the development of department policies and procedures.
  • Possesses interpersonal skills necessary to communicate effectively with staff members throughout all positions within the department, organization, and outside agencies.
  • Problem solving, strategic, and forward-looking perspective focused on continuous improvement.

Principal Responsibilities:

  • Oversees the repository of all mandated records and reports (i.e., expungement records and redaction of juvenile records); provides secure storage and accurate retrieval in accordance with the Illinois State Archives.
  • Plans, assigns, and reviews the work of records personnel; assigns work to ensure the conduct of orderly and accurate compilation, processing, maintenance and retrieval of records, assigns priority work projects and reviews work in progress.
  • Evaluates, counsels, and schedules all assigned personnel. Involved in the hiring, training, discipline, and guides staff and process improvement projects.
  • Mentors and coaches records personnel; oversees training, evaluates performance and initiates actions to enhance performance; undertakes disciplinary actions as necessary.
  • Coordinates responses to Freedom of Information Act (FOIA) requests and subpoenas.
  • Manages front desk customer service operations, responds to crime statistics requests; reviews State Police inquiries; receives and responds to citizen complaints.
  • Assures all reports are accounted for and processed in a timely manner (i.e., police, accident, parking, tows, warrants)
  • Oversees computer software associated with police records and administration.
  • Manages State Police computer access; acts as Administrator for LEADS. Serves as the department's LAC (LEADs Agency Coordinator) in the preparation of LEADs entries and monthly validations and all other associated duties.
  • Prepares statistical reports, police officer performance reports, department reports, as well as those mandated by State and Federal regulations; compiled special reports as requested.
  • Applies technical understanding to analyzing processes, assesses software solutions, and applies creativity in developing solutions to address the needs of the public and staff.
  • Completes budget recommendations; monitors budget expenditures; prepares financial purchasing for the records unit.
  • Contributes as member of the police management team.
  • Assists in the preparation, administration and monitoring of the budget for the records unit.
  • Performs other duties as assigned.

Use of Office Software & Office Equipment:

  • Familiarity with and comfort in using computers and software in report writing, record keeping, database management, administration of payroll, generation of internal and external communications, data compilation, and analysis.
  • Maintains an awareness of emerging technologies and potential applications to conducting the work of the records unit.
  • Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Ability to perform data analysis including the ability to use common software to aggregate and analyze data to inform decision-making.

Physical Demands:

  • The physical demands that must be met by an employee to successfully perform the essential functions of this job include regularly talking, hearing, traveling from place to place, handling objects, and reaching with hands and arms.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • This position requires the ability to occasionally lift office products and supplies that weigh up to 25 pounds as well as operate office machinery.
  • Ability to perform a variety of physical and mental skills including but not limited to standing or sitting for extended periods of time, reading and writing, preparing and presenting material in a formal setting, performing complex mathematical computations, making sound decisions and using good judgment and demonstrating intellectual and communication capabilities.

Education & Experience:

  • A Bachelor's degree is required.
  • Approximately 3-6 years of progressively responsible work related experience with at least one year in a supervisory role.
  • Knowledge of police records compilation and administration.
  • LEADS certification (required within 30 days of hire if not already certified).
  • Preferred experience with the following police administration software: CJIS (Criminal Justice Information System and DuJIS (Dupage Justice Information System).
  • Knowledge of law enforcement procedures, computerized record-keeping and statistical analyses.
  • Aptitude for high level of detail.
  • Excellent public relations skills; bilingual skills a plus.


The Information & Support Services Manager assists other staff members with special projects as needed. This job description is not intended to provide a comprehensive listing of activities, duties or responsibilities that are required of the Information & Support Services Manager. Duties, responsibilities and activities may change at any time with or without notice. This position is FLSA exempt. Occasional evening and weekend work may be required as job duties demand.

To Apply:

Candidates are encouraged to apply by July 3, 2020 by applying online at:


Submitting a cover letter, resume, and contact information for three professional references to:

Please reference Information and Support Services Manager in the subject line of your email.

Post Offer Requirements:

Post-offer candidates should be prepared to take a physical evaluation, including a drug screening, and undergo a thorough background investigation.

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