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Telecommunications Supervisor

Village of Mundelein


Contact Information


Village of Mundelein
300 Plaza Circle
Mundelein, IL 60060


  • 847-949-3228


  • 847-949-0143

Position Information

Application Deadline:

  • 10/23/20


  • Annual salary $82,675 with excellent benefits; elevated step negotiable, commensurate with experience.


  • 53


  • 33,000

Position Details

The Mundelein Police Department is seeking a detail oriented, experienced dispatcher for the position of Telecommunications Supervisor.  This position is a civilian employee under the immediate supervision of the Director of Support Services.  This working supervisor will oversee the personnel and operation of the consolidated Public Safety Answering Point (PSAP) whose function is to provide full police/fire dispatch services for the Mundelein, North Chicago, and Winthrop Harbor Fire and Police Departments.


  • High school graduate or equivalent, with completion of some college level supervisory or management courses.  
  • A minimum of five (5) years of experience in performing public safety, police, fire, EMS dispatching duties.  
  • Experience in Computer Aided Dispatch (CAD), 911 telephone system, Records Management Systems (RMS).  
  • Considerable knowledge of policies and procedures related to police, fire, Emergency Medical Dispatch (EMD), and emergency communication center.  
  • LEADS Full-access and Emergency Medical Dispatch certifications required within the first 60 days of employment. 
  • Two years of experience in supervisory role.  
  • A high level of knowledge and understanding of all emergency 9-1-1 communication technologies, LEADS / NCIC, and GIS standards.

The position of Telecommunications Supervisor requires strong interpersonal skills. The ideal candidate will be a pleasant, well-organized, self-motivated individual who is hard working, detail and deadline oriented and works well with others.


If you are interested in this outstanding opportunity, please apply by October 23, 2020 on the Village of Mundelein Website Employment Opportunities page:

Applicants for this position selected as finalists will be subject to a background screening. Pre-employment process following conditional job offer will include a full background investigation, including but not limited to psychological evaluation and drug screen. References will be contacted only following candidate approval.

If you have questions about this process, please:




Lynne Monroe, Human Resources Manager


The Village of Mundelein is an equal opportunity employer and is committed to diversity in the workplace.

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