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Emergency Communications Manager

City of Naperville


Contact Information


City of Naperville
400 S. Eagle Street
Naperville, IL 60540


  • 630-305-7066

Position Information

Application Deadline:

  • Until filled


  • $67,609.85 - $106,741.36 Annually


  • 146,000

Position Details

Job Description
The City of Naperville's Police Department is seeking a full-time Emergency Communications Manager to manage and direct the operation of the Public Safety Answering Point and City Dispatch communications centers. In addition to the oversight of the PSAP and City Dispatch personnel and operations, this position will be integral in various projects for the Police Department Communications Section such as: Next Generation 911 System, First Net Communication System, National Incident-Based Reporting System (NIBRS), Computer Aided Dispatch (CAD), and Radio Communications System upgrade. This position will report to the Deputy Director of Administrative Services.

The Emergency Communications Manager ensures that calls for police, fire, emergency medical and utility services are properly processed and dispatched in a timely manner. The position manages the daily functionality of Communication Section technology, including preventive maintenance and upgrades of city-wide radio system, 9-1-1 phone system, computer aided dispatch (CAD) system, logging recorder and multiple web-based software products; performs various administrative duties including efficiency reporting, accreditation compliance, mandated reporting to Illinois 911 Administrator and call handling agreements; and maintains industry knowledge of emerging communications technology and regulations. The Manager currently supervises 14 employees directly (including 4 supervisors) and 26 employees indirectly, and is responsible for staff development and training, performance management, service delivery and employee relations within the section. The position develops short-term and long-term goals and objectives as well as develops and implements policies and procedures for the section, and acts as liaison for the Communications Section to other City Departments and other area Public Safety Answering Points and may serve on the Emergency Telephone System Board.
Although the Emergency Communications Manager will work a Monday thru Friday schedule, due to the nature of police work and the areas of responsibility, the selected individual must be flexible and responsive to work-related matters which may occur 24 hours/day, 7 days/week.

Position requirements include: Bachelor's degree and three to five years supervisory or management experience in public safety communications. The selected candidate must pass National Incident Management System (NIMS) training within a reasonable amount of time after hire, including IS-100, IS-200, and IS-700; current L.E.A.D.S. certification, CPR, and Emergency Medical Dispatch (EMD) preferred or must obtain within six months of hire. Certifications such as Registered Public Safety Leader (RPL), Certified Public Safety Executive (CPE) and/or Emergency Number Professional (ENP) preferred. Valid Illinois Class D Driver's License required. Union experience preferred.
The ideal candidate will have knowledge of relevant communication systems, including phone, radio, recording systems and computer aided dispatch (CAD). In addition to strong technical skills, the selected candidate must have proven skills in managing personnel, coaching and developing employees, and excellent interpersonal and communication skills. The ability to prioritize and manage tasks and projects in a fast-paced environment is a must.

Additional Information
The City of Naperville, Illinois is a dynamic community of 146,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It's also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories.  In return for your "great service all the time," we'll provide you with a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package.



The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.

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