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Director of Communications

QuadCom 9-1-1


Contact Information


QuadCom 9-1-1
505 Elm Ridge Road
Carpentersville, IL 60110


  • 847-381-7511

Position Information

Application Deadline:

  • 09/03/21
  • @ 4:00 PM


  • Starting Range: $92,000 - $115,565 and will be based on qualifications and experience


  • 17 Full-Time employees


  • 68,500

Position Details



QuadCom 9-1-1 is a regional state-of-the-art Police and Fire Communications Center seeking a qualified candidate for Director of Communications. The current Director is retiring after seven years as the Director and a 29-year career at the center. QuadCom is an intergovernmental agency responsible for dispatching public safety agencies and uses the Tyler New World Systems CAD/RMS, Motorola Starcom21 radio network, Vesta Enhanced 911 Phone System, and other computer systems. QuadCom provides 9-1-1 dispatch services to six police departments, four fire departments and MABAS Division II, and processed over 43,500 calls in 2020.

QuadCom has 17 full-time employees and a combined annual budget of $5.5 million. The Board of Directors governing the agency is made up of the member agencies elected officials. The Executive Committee made up of the Chiefs of the respective departments oversees the operation of the center, subject to the Board of Directors.

This is a salaried, managerial position with 24-hour on-call responsibilities.

The Director is responsible for:

  • Day-to-day operations of the Communications Center
  • Annual budget preparation and administration
  • Project planning and management
  • Contract preparation, negotiation, and management
  • Interdepartmental liaison with member agencies to ensure that high-quality emergency communications services and computer technology functions can be delivered on a continuous basis now and into the future

Qualified candidates:

  • Must have a high school diploma or GED.
  • Completion of a two (2) year college degree program or equivalent vocational training (Bachelor's Degree preferred) or a combination of experience and training in one or more of the following areas is desirable: Public Administration; Electronics/Telecommunications; Personnel Administration; Business Administration; Disciplines Related to Public Safety Communications.
  • Candidates with ENP, RPL, and/or CMCP certification preferred.
  • The candidate may substitute professional classes and seminars for college courses.
  • Must have LEADS certification or be able to obtain certification after employment.
  • Have recent full-time experience in a Police & Fire Communications Center.
  • Must have experience in a computerized public safety communications environment; experience in computer operations; a basic understanding of new technologies involved in public safety operations; the ability to effectively interact with telecommunicators; and manage an active Emergency Communications Center.

Candidate must satisfactorily pass:

  • Background investigation
  • Psychological evaluation
  • Criminal history records review

The position requires the individual to establish residence within 25 miles of the QuadCom facility within one year of appointment.

Letters of interest and resumes will be accepted through 4:00 pm Friday, September 3, 2021.

Candidate information may be submitted via email, U.S. Mail or in-person to:

Vice-Chairperson Chief Thomas Roman

QuadCom Executive Committee

505 Elm Ridge Road

Carpentersville, IL 60110


QuadCom is an equal opportunity employer.

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