Police Telecommunicator Supervisor

University of Illinois Chicago Police Department

Contact Information

Address:

Website:

• police.uic.edu

Application Deadline:

• 06/26/24

Salary:

• UIC offers competitive salaries commensurate with experience

  This is a full-time and benefits eligible position.

  In addition all full time benefits eligible positions include a comprehensive benefits package which include:

  • Health, Dental, Vision, Life, Disability & AD&D insurance
  • Defined benefit pension plan
  • Paid leave which includes: Vacation, Holiday and Sick
  • Tuition waivers for employees and dependents

Position Details

The Telecommunications Supervisor oversees Police Telecommunicators that process calls regarding emergency and non-emergency situations. Monitors the incoming processing and dispatching of calls, ensuring appropriate response units are dispatched. Promotes a positive work environment and encourage positive attitudes. Assists in overseeing the smooth operation of the multi-unit Communications Center, by providing direction to police Tele communicators and arranging for additional staff to ensure staffing requirements are met.

Duties & Responsibilities:

• Supervises and coordinates the activities of Police Tele communicators to assure compliance with department goals, policies and procedures, as well as with specific individual instructions.
• Ensures that the communication room is adequately staffed on a 24/7 basis. Ensures all pertinent operational information is passed along to incoming shift personnel.
• Ensures that all Police Tele communicators are properly trained to respond to routine and emergency-related matters. This includes emergency alert / notification systems for the entire campus.
• Monitors and evaluates the job performance of Police Tele communicators on a routine schedule via monitoring/evaluation software. Conducts corrective action and discipline when necessary.
• Serves as a liaison between law enforcement supervision and police telecommunications personnel from UIC Police Department, as well as other agencies and jurisdictions.
• Receives and interprets in-coming citizen complaints, inquiries, and reports of emergency and non-emergency situations; logs; coordinates, disseminates, and maintains records of messages; disseminates information regarding safety.
• Performs duties of the next lower level of this series. This includes: operating telephones, radios and a multiple screen computer console linked to a computer-aided dispatch communications system.
• Perform other related duties and participate in special projects as assigned. May attend meetings and events in the absence of the Communications Center Manager.

Minimum Qualifications Required:

• No record of conviction of a felony or a crime involving moral turpitude.
• High school diploma or equivalent.
• Two (2) years (24 months) of full-time experience as a Police Telecommunicator/dispatcher or a certified 911 operator with a federal, state, county, college or university, municipal, or public institutional police organization having a recognized merit system.

Preferred Qualifications:

• Minimum of 3 years of full-time experience as a Police Telecommunicator or a certified 911 operator with a federal, state, county, college, or university, municipal, or public institutional police organization.

To Apply:

For fullest consideration:

Apply Now

Please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held.  Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

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